Privacy

Privacy Statement – Special Fruit

Last update:  July 11, 2025

Special Fruit values your privacy. In this document, we provide transparent information about how we process your personal data, why we do so, and what your rights are. This statement applies to all interactions with our website and our services.

1. Who are we?

Special Fruit NV

Europastraat 36

2321 Meer, Belgium

Email: info@specialfruit.be

Company number: [optional]

2. What data do we collect and why?

a) When using our website or services

We may collect the following data:

  • Name
  • Email address
  • Phone
  • Company name (if applicable)
  • Information in contact forms, emails, or when placing orders
  • IP address, browser information, operating system (via cookies)
  • Newsletter preferences (if applicable)

b) For what purposes?

We use your data exclusively for:

  • Customer management and communication
  • Handling requests or questions
  • Delivering our products or services
  • Newsletters or promotional communications (if you subscribed)
  • Analyzing and improving our website and services
  • Legal obligations

c) On what legal basis?

We process your personal data based on:

  • Execution of an agreement (e.g., quote, order)
  • Legal obligation (e.g., invoicing)
  • Legitimate interest (e.g., improvement of services)
  • Your consent (e.g., newsletter, marketing)

3. How long do we retain your data?

Your personal data will not be retained for longer than is necessary for the purpose for which it was collected:

  • Customer information: max. 10 years (accounting obligation)
  • Contact forms: max. 3 years
  • Newsletter data: for as long as you remain subscribed

4. Is your data shared with third parties?

Your data will not be sold. It may be shared with third parties who support us in the performance of our services (such as hosting companies, software suppliers, or newsletter tools), but only if:

  • A processing agreement has been concluded
  • They comply with the GDPR rules
  • They do not use the data for their own purposes

In exceptional cases, Special Fruit may be obliged to share data with government agencies (e.g., in legal proceedings).

5. Your rights under the GDPR

You have the following rights:

  • Right of access: requesting your data
  • Right to rectification: correcting incorrect data
  • Right to erasure: deleting your data (if legally permitted)
  • Right to restriction of processing
  • Right to object to processing
  • Right to data portability (receiving data in digital format)
  • Right to withdraw consent (e.g., for newsletters)

You can exercise these rights by sending an email to info@specialfruit.be, stating your name and proof of identity.

If you believe that your data is being processed unlawfully, you can lodge a complaint with the Belgian Data Protection Authority: www.gegevensbeschermingsautoriteit.be.

6. Cookies

Our website uses cookies to improve the user experience.

What are cookies?

Cookies are small text files that are stored on your device by your browser.

Which cookies do we use?

  • Functional cookies: cookies that are necessary for the functioning of the site
  • Analytical cookies (e.g. Google Analytics): anonymous data about the use of the site
  • Tracking cookies (if applicable): for personalized advertising (only with consent)

Cookie management

You can refuse or delete cookies via your browser settings. Please note that this may affect the functionality of our website.

7. Security of your data

We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or disclosure. Examples include SSL security, access control, and secure servers.

8. Changes to this privacy policy

We reserve the right to change this policy. Important changes will be clearly communicated. We recommend that you consult this page regularly.

9. Contact

For questions or requests regarding your personal data:

Special Fruit NV

Europastraat 36

2321 Meer

info@specialfruit.be